Services > Assistance
Help desk
Every call or email generates a ticket which makes it possible to track the evolution of a problem and ensures rapid and efficient management of help requests.
The confirmation of ticket activation and resolution are sent to the users via email. Materials returned for repair and sent back to the users will be managed in the same way, as well as the scheduling of technicians to make on-site laboratory calls.
L@bnet L@bnet is a powerful tool that allows the entire system to be managed remotely via the Internet. Through L@bnet it is possible to acquire data, calibrate systems, and also update applications in real-time, as if a BTS technician were in the laboratory.
Every call or email generates a ticket which makes it possible to track the evolution of a problem and ensures rapid and efficient management of help requests.
The confirmation of ticket activation and resolution are sent to the users via email. Materials returned for repair and sent back to the users will be managed in the same way, as well as the scheduling of technicians to make on-site laboratory calls.
L@bnet L@bnet is a powerful tool that allows the entire system to be managed remotely via the Internet. Through L@bnet it is possible to acquire data, calibrate systems, and also update applications in real-time, as if a BTS technician were in the laboratory.
Maintenance Contract (MC)
As soon as the guarantee period elapses, signing a Maintenance Contract (MC) guarantees the laboratory against any hardware or software problem. The laboratory will also receive updates for all BTS applications compatible with the evolution of the system.
As soon as the guarantee period elapses, signing a Maintenance Contract (MC) guarantees the laboratory against any hardware or software problem. The laboratory will also receive updates for all BTS applications compatible with the evolution of the system.